PLEASE READ CAREFULLY AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT VIA THIS WEBSITE – PAINBLOCK.ORG
NOTE: This is a binding agreement (hereinafter “Agreement”) between you, the individual or entity accessing, using, or purchasing products from this website (“you,” “your,” or “customer”), and us (“PainBlock,” “we,” “our,” or “Company”), the owner and operator of the painblockcream.com website and all content herein (collectively referred to as the “Website”).
1. General
These terms and conditions apply to ALL transactions made on or through the painblockcream.com website. You express your acceptance of the terms and conditions in this document by any action demonstrating your consent, including clicking on any button containing the words “I agree” or similar syntax, or by simply accessing the website, whether or not you have read these terms. It is recommended that you print this form for your personal records.
By placing an order with us, you are considered to have read, understood, and accepted these terms of use (collectively, the “Terms”). If you do not agree to be bound by these terms, you must not access or use the website or purchase any products through the website. By accessing, using, or ordering products through the website, you confirm that you have read this agreement and understand, accept, and consent to all the terms contained herein.
2. Order Cancellations and Return Policy
If you experience a delay in the delivery of your PainBlock® order(s), you can contact our sales department at sales@painblockcream.com or visit us online at www.painblockcream.com.
2.1 Shipping and Handling Refund Policy
Whether you cancel your order within the 30-day money-back guarantee or not, you are responsible for paying the shipping and handling fees you selected when ordering the product. Your stored credit card will be charged this amount, and you agree to pay this amount whether you cancel your order on time or not. However, if you encounter an error in your order, the Company may, at its discretion, refund your shipping and handling. If you suspect an error in your order, please contact our sales department at sales@painblockcream.com or visit us online at www.painblockcream.com.
The Company reserves the right to lower prices without prior notice to you; however, you will always have the right to cancel an order and receive a refund of your purchase price if you do not agree to pay any increased prices.
2.3 Delivery Time
Your order will be processed within 24-48 hours (on business days). Delivery time is estimated based on the selected shipping option during payment. If you experience a delay in the delivery of your PainBlock® order(s), you can contact the sales department at sales@painblockcream.com or visit us online at www.painblockcream.com. Reasonable requests are usually accommodated, but this decision remains with the Company.
3. Offers and Temporary Price Reductions
For your convenience and benefit, the Company may temporarily reduce the price of your order for promotional reasons or to ensure that your purchase order transaction can be processed by your credit card company or processor. If the Company reduces the price of the product as described herein, you will be billed at the reduced price until the promotion period ends, or the Company is assured of payment from your credit card company or its processor, after which the product price will be restored to its usual price without prior notice to you.
4. Satisfaction Guarantee
If you are dissatisfied with PainBlock® for any reason, simply cancel your order by contacting our sales department at sales@painblockcream.com within 30 days of purchase for regular orders. After contacting the Company and canceling your order, you will receive a Return Authorization. After canceling your order, return the unused portion of the product, or if it is empty, simply return the empty tube to our Company for documentation purposes to be eligible for a refund (excluding shipping costs, handling, and a 20% restocking fee). Whether you cancel your order on time or not, the Company will not refund or credit any shipping and handling fees for any products shipped to you.
5. Product Returns
To return a product for exchange due to shipping damage or for cancellation of your order within the Money Back Guarantee period, obtain a Return Authorization by contacting the sales department at sales@painblockcream.com. An authorization can ONLY be obtained by contacting the sales department by email.
When returning items to the warehouse, the customer must indicate/write whether it is for REFUND or EXCHANGE, then the full name and order number on the bag/box with the products.
Return products for refund or exchange to:
sales@painblockcream.com
We are not responsible for lost or stolen items. We recommend that all returned items are sent using a third-party delivery confirmation system to ensure proper delivery.
6. Shipping Terms
When we ship the product
to you, we will prioritize your shipment and send your package within 48 hours. Please note that shipments are not made on Saturdays, Sundays, or any holidays. We do not refund or credit shipping costs for any shipments. Exceptions may apply at the Company’s discretion.
7. Statements and Disclaimer
It is our company’s mission to provide our customers with the best products available. We believe in the effectiveness of the products we sell. However, you understand that the statements on the website, promotional materials, and the product have not been evaluated by the Food and Drug Administration, and the product is not intended to diagnose, treat, cure, or prevent any disease. The information provided by our websites or this company does not replace a personal consultation with your healthcare professional and should not be interpreted as individual medical advice. Individual results will vary. We want you to have the most accurate information about the product. All product specifications, performance data, and other information on our websites are for informational and illustrative purposes only and do not constitute a warranty or representation that the product will meet such specifications or performance data.
We do not guarantee that you will obtain any specific or particular result or benefit from the product, or that your experience will match those using the product. Individual results will vary from person to person.
8. Sales Tax
If you purchase products available on our websites, you must pay any sales tax indicated on the website.
9. Contact
You can contact us at any time with the following information:
Sales@painblockcream.com
10. Liability
TO THE EXTENT PERMITTED BY LAW, WHETHER THE COMPANY WAS AWARE OR INFORMED OF THE POSSIBILITY OF DAMAGES, AND REGARDLESS OF THE LIMITED REMEDIES, IF ANY, AVAILABLE UNDER THIS AGREEMENT, IN NO EVENT SHALL TOTAL LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT, OR ANY OTHER LEGAL THEORY) UNDER THIS AGREEMENT EXCEED THE PRICE OF THE PRODUCTS YOU HAVE ORDERED. FURTHERMORE, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOSS OF INCOME, OR COVER COSTS. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU “AS IS” WITHOUT ANY WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED IN THIS SECTION, NO EXPRESS WARRANTIES OR REPRESENTATIONS ARE MADE, AND ALL IMPLIED WARRANTIES AND REPRESENTATIONS ARE DISCLAIMED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
